Program Description

For the last few years, Tanzania has witnessed an exponential growth of the number of computer users. Many people from different sectors, such as health and education, have recognized the potential benefits of computers in their daily lives. Given the rapid advancement of science and technology, computers have become central computational machines that simplify human activities: processing of financial transactions in banks, management of employees’ records in institutions, industrial control of complex processes, and storage of personal documents, among others. This wide range of applications translates to a huge local market of personal computers and laptops. 

Like any other machine, long-term operation of computers depends on how users adhere to manufacturers’ operational and maintenance guidelines. Computers may malfunction or become damaged during operation, hence demanding maintenance or repair by a well-trained technician. However, our survey shows that most technicians in the country have not received relevant professional training to service computers. They largely work based on their experience or on technical information they collect from Internet and colleagues. Moreover, such technicians do not adhere to policies, guidelines, and recommendations given by our regulatory authority, Tanzania Communications Regulatory Authority (TCRA). Consequently, customers cannot receive the appropriate service for their valuable machines. For instance, there has been several reported cases of mistreatment of computers’ memory components (e.g. Hard Disk Drive) that losses of sensitive customers’ information.  

This hands-on training gives participants competency and professional skills to address potential issues in laptops and computers. You will be equipped with necessary techniques to maintain and repair these high-end machines. In addition, the training will introduce TCRA policies, guidelines, and recommendations that govern maintenance and repair of electronic communication equipment, such as computers. 

Qualification

This professional training program targets practitioners, system administrators, and technicians in laptop and PC repair and maintenance.

Fee Structure

• TZS 200,000 (Tanzanians)
• USD 200 (Foreigners)

Career Prospect

This professional training prepares trainees to provide consultancy services related to repair and maintenance of laptops and desktop computers.

Outcomes

Upon completion of this training, participants are expected to gain knowledge and professional skills to undertake the following tasks:

1. Describe hardware and software components of laptops and PCs;
2. Describe repair and maintenance guidelines of laptops and PCs;
3. Assemble and disassemble laptops and PCs;
4. Troubleshoot and repair components of laptops and PCs;
5. Identify and solve common practical problems in PCs and laptops;
6. Apply professional ethics when performing maintenance and repair of laptops and PCs;
7. Identify and describe regulatory authorities and regulatory requirements that govern electronic communication equipment, especially laptops and PCs; and
8. Develop entrepreneurial career in laptop & PC repair and maintenance.